CASE STUDY

Queens Road Surgery

BACKGROUND

Queens Road Surgery (QRS) is a general medical practice located in Mount Pleasant, WA. Established in 1993, the surgery aims to provide exceptional health care services within a friendly and caring environment.


QRS had enlisted an independent IT consultant to look after both day-to-day computing needs, and specific projects when required. While this was both convenient and cost-effective at first, QRS found their IT demands increased as their business and industry developed. Finally, they decided they would require a team of IT specialists to undertake the job.


ENGAGING DOMAIN DIGITAL


Narelle Hickey, the Practice Manager at the surgery, was referred to Charlie Stephens of Domain Digital, who has close to a decade of experience in medical IT solutions, so it was simple to understand the needs of the business, and collaborate with Narelle on the best solution

“Charlie is very professional, he explained his 5-step methodology with us and it made a lot of sense. The solutions were both practical and sustainable.” – Narelle Hickey

LEGAL OBLIGATIONS FOR RECORD KEEPING


The Australian Medical Association requires medical practices to keep and retain general public records for at least 10 years, with mental illness and pregnancy case details extending to 28 years. Domain Digital implemented a Write Once Read Many system (WORM), allowing the surgery to securely store records that cannot be modified, and assuring data cannot be tampered with once created. In the unfortunate circumstance of a medical dispute, Queens Road Surgery would be able to provide original, untouched records as evidence.

DAY-TO-DAY IT MAINTENANCE


Since engagement, Domain Digital upgraded the existing infrastructure and replaced old hardware according to industry best practices. As part of the IT managed service, the team at Domain Digital offers ongoing monitoring and support for:

  • Server and netwo​rk design
  • Backup and recovery
  • Microsoft software licensing
  • Solutions to improve your profitability

QRS receives weekly and monthly reports on the performance of their IT infrastructure, and proactive alerts if they are likely to experience any problems.

“Something really special about Charlie is how he showed interests in our business. He’s not only been a great help to the IT but also the overall operations of the practice.” – Narelle Hickey

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